Privacy Policy


By visiting this website i.e., (“Website”) and/or its custom extensions and/or availing the products and services vide the online application, IndoStar Capital Finance Limited (“IndoStar”) and its affiliates shall become privy to the personal information of its customers, including information that is of a confidential nature. If the customers do not agree to the terms of this Privacy Policy (“Policy”) they are advised to not share any information on the Website / access the Website and/or its custom extensions.

This policy should be read in line with and in addition to IndoStar’s “Terms and Conditions” which govern the customers’ use of the Website. The Website may contain links to other websites, web-pages and services operated by other entities or companies (“Other Sites”). It is clarified that this Policy will not apply to any private communication or personally identifiable information which the customers may share on such other sites.

IndoStar shall obtain your consent in writing (and includes electronic consent) before collecting Personal Information for providing Services. “Personal Information” for purposes of this Policy includes information that identifies you, such as your name, date of birth, loan account details or credit card or debit card, phone number, or email address etc. and includes gender, marital status, city of residence. All Personal Information so provided will be on an ‘as on’ basis and IndoStar and its affiliates shall not be responsible for the authenticity of the Personal Information supplied by you. Personal Information which is provided or collected from you are solely for the purposes connected with the Terms of Use which has been agreed by you to provide various products or services or facilities by IndoStar / Facility Provider / Third Party Service Entity.

IndoStar is fully committed to protect the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web. Provided however, that IndoStar shall not be responsible in safeguarding that nature of personal information of its customers which is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law for the time being in force.

Unauthorised attempts to change / tamper information (or otherwise cause damage to the Website and/or its custom extensions) are strictly prohibited. However, IndoStar assumes no liability for any disclosure of information due to any errors in transmission, unauthorized third party access to its Website and data bases or other acts of third parties, or acts or omissions beyond its reasonable control. In the event that IndoStar becomes aware of any security breach, IndoStar will take appropriate action to the best of its ability to remedy such a breach. It is pertinent to note that third parties may unlawfully intercept or access transmissions, private communication or personally identifiable information collected through/shared on the Website; or users or authorized users may independently abuse or misuse customer information that they collect from the Website in violation of the Terms and Conditions mentioned herein. Therefore, although IndoStar uses industry standard information security practices to protect the privacy of its customers, it does not promise, and the customers should not expect, that their private communications or personally identifiable information will always remain private. The customers agree and acknowledge that “perfect security” does not exist on the internet.

IndoStar will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers.

All Information collected shall be used for the relevant lawful purposes connected with various functions or activities of IndoStar related to services in which the customer is interested, and/or to help determine the eligibility of the customer for the product/services requested/ applied for/ shown interest in and/or to enable IndoStar in the customer’s verification and/or to process applications, requests, transactions and/or maintain records as per internal/legal/regulatory requirements and shall be used to provide the customer with the best possible services/products as also to protect interests of IndoStar.

IndoStar may use and share the information provided by the customers with its affiliates and other third parties for providing services and any service-related activities such as payment gateway partner and notifying or contacting the customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of IndoStar and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from IndoStar only for these purposes and shall not disclose it further to anyone. The customers acknowledge, consent and authorize IndoStar to share the information collected from them to the extent mentioned above.

IndoStar’s website uses cookies. To continually enhance the online experience of its customers, IndoStar uses cookies that store their preferences and gives it data about their browsing behaviour, such as the pages visited on this Website, time spent on the Website, etc. This information helps IndoStar understand customer interests and helps it improve the Website. By visiting the Website, the customers acknowledge, accept and expressly authorize IndoStar for the placement of cookies on their computer or hand held device.

IndoStar shall not be held liable for disclosure of the confidential information in accordance with the terms of this Policy or in terms of the agreements, if any, with the customers. The customers acknowledge and agree that due to the existing regulatory environment, it cannot be ensured that all of their private communications and personally identifiable or other information will never be used or disclosed. The customer authorises IndoStar to exchange, share, part with all or any information related to the details and transaction history of the customers to its Affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold IndoStar liable for use or disclosure of this information. The customers acknowledge and agree that due to the existing regulatory environment, it cannot be ensured that all of their private communications and personally identifiable or other information will never be used or disclosed. In the event of such disclosure, IndoStar shall not, in any manner whatsoever be responsible for the accuracy and authenticity of the personal information or sensitive personal data or information provided to it by its customers.

This Policy may change at any time. IndoStar will endeavour to notify its customers of any major changes but the customers may wish to check it each time they visit the Website.

In case you have any grievance in connection with your use of the Website, you may contact the Grievance Redressal Officer of the Company, whose details are available on the Website.