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    Frequently asked Questions

    You can pay your EMI by providing us with a National Automated Clearing House (NACH) mandate form. This is nothing but an instruction that authorises a direct deduction of the EMI amount from your bank account (from which you would repay your loan) on specified dates. In case your bank is not registered for NACH, then you might have to open a new bank account in a registered bank and provide us with a NACH mandate form.

    Margin Money is the amount that you have to pay to the dealer or seller before availing the vehicle loan. This is your contribution towards the purchase of the vehicle

    An Equated Monthly Instalment, or EMI, is the monthly payment that you make to your vehicle loan provider. This payment is due on specific dates, which is either the 5th or 10th of every month in case of IndoStar Capital Finance Limited. The EMI consists of two parts: the interest to be paid on the loan and the principal component. Thus, with every EMI that you pay, you are repaying a part of the loan as principal repayment and also the interest due on the amount borrowed.

    A Loan-to-Value ratio is the amount of loan that will be provided compared to the value of the vehicle. For new vehicles, the purchase or invoice cost will be considered as the value of the vehicle. For a used vehicle or refinance, a fair market value is considered as the value of the vehicle.

    You can choose any repayment tenure from 12 to 60 months. This range is specially designed to suit your needs and requirements.

    Yes, a co-applicant is mandatory to apply for a loan. All owners/co-owners of the vehicle to be financed will have to necessarily be co-applicant(s) to the loan.

    In case of any other queries Ask your question here

    Grievance Redressal

    Tamil Nadu

    Karnataka

    Andhra Pradesh

    Telangana

    Kerala

    Union Territory of
    Puducherry

    Gujarat 1

    Gujarat 2

    Mumbai

    Rest of Maharashtra

     

    Chattisgarh

    Madhya Pradesh 

    Vidharbha

    Delhi

    Uttar Pradesh

    Uttarakhand

    Haryana

    Punjab

    Union Territory of
    Chandigarh

    Himachal Pradesh

    Rajasthan

    Jammu and Kashmir

     

    West Bengal

    Odisha

    Assam

    Meghalaya

    Bihar

    Jharkhand

    Tamil Nadu

    Andaman and Nicobar
    Islands

    Karnataka

    Andhra Pradesh

    Telangana

    Kerala

    Union Territory of
    Lakshadweep

    Union Territory of
    Puducherry

    Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( South )
    Boopathy D

    IndoStar Capital Finance Ltd, 2nd Floor,
    Sakithyan Annexe Building,
    22 & 23 Venkatanarayana Road, T.Nagar,
    Chennai, Tamil Nadu-600017

    Telephone No : 044-4004 5800
    Email : contact@indostarcapital.com

    Office location of NBFC Ombudsman ( South )

    C/o Reserve Bank of India,
    Fort Glacis, No. 16, Rajaji Salai,
    Chennai 600 001
    STD Code : 044
    Telephone No : 25395964
    Fax No : 25395488
    Email : crpc@rbi.org.in

    Gujarat 1

    Gujarat 2

    Mumbai

    Rest of Maharashtra

     

    Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( West-1 )
    Prashant Solanki
    Zonal Business Head – West 1

    IndoStar Capital Finance Limited,
    Shop No. 222 & 223, Block-A,
    Shreeya Amalga, Off Sindhu Bhavan Road,
    Near Pakwan Char Rasta, Ahmedabad – 380001

    Phone Number-07926449273
    Email : contact@indostarcapital.com

    Office location of NBFC Ombudsman ( West )

    C/o Reserve Bank of India,
    4th Floor, RBI Byculla Office Building,|
    Opp. Mumbai Central Railway Station Byculla,
    Mumbai – 400 008
    STD Code : 022
    Telephone No : 2302 2028 / 2300 1483
    Email : crpc@rbi.org.in

    Chattisgarh

    Madhya Pradesh 

    Vidharbha

    Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( West-2 )
    Kapil Bhargava
    Zonal Business Head – West 2

    IndoStar Capital Finance Ltd, 2nd Floor,
    238-A, Shashwat Tower, Zone-1, MP Nagar,
    Opposite DB Mall, Hoshangabad Road,
    Bhopal Madhya Pradesh-462011

    Email : contact@indostarcapital.com

    Office location of NBFC Ombudsman ( West )

    C/o Reserve Bank of India,
    4th Floor, RBI Byculla Office Building,|
    Opp. Mumbai Central Railway Station Byculla,
    Mumbai – 400 008
    STD Code : 022
    Telephone No : 2302 2028 / 2300 1483
    Email : crpc@rbi.org.in

    Delhi

    Uttar Pradesh

    Uttarakhand

    Haryana

    Punjab

    Union Territory of
    Chandigarh

    Himachal Pradesh

    Rajasthan

    Jammu and Kashmir

     

    Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( North )
    Naresh Tyagi
    Zonal Business Head – North

    IndoStar Capital Finance Limited, 
    Correnthum Building,
    3rd Floor Tower A (Office No A-2317)
    Sec-62b Noida, Gautam Buddh Nagar,
    Uttar Pradesh – 201301

    Contact number – 9837602999
    Email : contact@indostarcapital.com

    Office location of NBFC Ombudsman ( North )

    C/o Reserve Bank of India,
    Sansad Marg,
    New Delhi -110001
    STD Code : 011
    Telephone No : 23724856
    Email : crpc@rbi.org.in

    West Bengal

    Sikkim

    Odisha

    Assam

    Arunachal Pradesh

    Manipur

    Meghalaya

    Mizoram

    Nagaland

    Tripura

    Bihar

    Jharkhand

    Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( East )
    Indrajit Das
    Zonal Business Head – East

    Shree Shubh Apartment,
    BB99, Prafulla Kanan,
    VIP Park, Kestopur,
    Kolkata-700101

    Telephone No : 033-25760042
    Email : contact@indostarcapital.com

    Office location of NBFC Ombudsman ( East )

    C/o Reserve Bank of India,
    15, Netaji Subhash Road
    Kolkata-700 001
    STD Code : 033
    Telephone No : 2231 0217
    Email : crpc@rbi.org.in

    If the resolution provided by the Nodal Officer does not meet your expectation, you can approach our Grievance Redressal Officer & Principal Nodal Officer.
    The details of Grievance Redressal Officer & Principal Nodal Officer are mentioned below:
    Mr. Krishnamoorthy Swaminathan

    Grievance Redressal Officer & Principal Nodal Officer
    IndoStar Capital Finance Ltd, 2nd Floor,
    Sakithyan Annexe Building,
    22 & 23 Venkatanarayana Road, T.Nagar,
    Chennai, Tamil Nadu-600017

    Telephone No : 044-4004 5818
    Email : PNO@indostarcapital.com

    If the resolution provided by the Grievance Redressal Officer & Principal Nodal Officer does not meet your expectation, you can approach our Internal Ombudsman Officer.

    The details of Internal Ombudsman Officer are mentioned below:
    Mrs. Pooja Anil Thakur

    Internal Ombudsman Officer

    If the complaint is not resolved within a period of one month from the date of complaint, the customer may also approach the RBI Ombudsman / Regional Office of Department of Supervision – RBI

    The details of RBI Regional Office are mentioned below:
    Officer-in-charge

    Department of Non-Banking Supervision,
    Mumbai Regional Office, 3rd Floor,
    Opp. Mumbai Central Railway Station,
    Byculla, Mumbai – 400 008
    Email : dnbsmro@rbi.org.in

    To know more about the Ombudsman Scheme Click Here

    Address and Area of Operation of RBI Ombudsman Click Here