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Frequently asked Questions

You can pay your EMI by providing us with a National Automated Clearing House (NACH) mandate form. This is nothing but an instruction that authorises a direct deduction of the EMI amount from your bank account (from which you would repay your loan) on specified dates. In case your bank is not registered for NACH, then you might have to open a new bank account in a registered bank and provide us with a NACH mandate form.

Margin Money is the amount that you have to pay to the dealer or seller before availing the vehicle loan. This is your contribution towards the purchase of the vehicle

An Equated Monthly Instalment, or EMI, is the monthly payment that you make to your vehicle loan provider. This payment is due on specific dates, which is either the 5th or 10th of every month in case of IndoStar Capital Finance Limited. The EMI consists of two parts: the interest to be paid on the loan and the principal component. Thus, with every EMI that you pay, you are repaying a part of the loan as principal repayment and also the interest due on the amount borrowed.

A Loan-to-Value ratio is the amount of loan that will be provided compared to the value of the vehicle. For new vehicles, the purchase or invoice cost will be considered as the value of the vehicle. For a used vehicle or refinance, a fair market value is considered as the value of the vehicle.

You can choose any repayment tenure from 12 to 60 months. This range is specially designed to suit your needs and requirements.

Yes, a co-applicant is mandatory to apply for a loan. All owners/co-owners of the vehicle to be financed will have to necessarily be co-applicant(s) to the loan.

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      Grievance Redressal

      Tamil Nadu

      Karnataka

      Andhra Pradesh

      Telangana

      Kerala

      Union Territory of
      Puducherry

      Gujarat 1

      Gujarat 2

      Mumbai

      Rest of Maharashtra

       

      Chattisgarh

      Madhya Pradesh 

      Vidharbha

      Delhi

      Uttar Pradesh

      Uttarakhand

      Haryana

      Punjab

      Union Territory of
      Chandigarh

      Himachal Pradesh

      Rajasthan

      Jammu and Kashmir

       

      West Bengal

      Odisha

      Assam

      Meghalaya

      Bihar

      Jharkhand

      Tamil Nadu

      Andaman and Nicobar
      Islands

      Karnataka

      Andhra Pradesh

      Telangana

      Kerala

      Union Territory of
      Lakshadweep

      Union Territory of
      Puducherry

      Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( South )
      Boopathy D

      IndoStar Capital Finance Ltd, 2nd Floor,
      Sakithyan Annexe Building,
      22 & 23 Venkatanarayana Road, T.Nagar,
      Chennai, Tamil Nadu-600017

      Email : contact@indostarcapital.com

      Contact No : 044-4004 5800

      C/o Reserve Bank of India,
      Fort Glacis, No. 16, Rajaji Salai,
      Chennai 600 001
      STD Code : 044
      Contact No : 25395964
      Fax No : 25395488
      Email : crpc@rbi.org.in

      Gujarat 1

      Gujarat 2

      Mumbai

      Rest of Maharashtra

       

      Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( West-1 )
      Prashant Solanki
      Zonal Business Head – West 1

      IndoStar Capital Finance Limited,
      Shop No. 222 & 223, Block-A,
      Shreeya Amalga, Off Sindhu Bhavan Road,
      Near Pakwan Char Rasta, Ahmedabad – 380001

       
      Email : contact@indostarcapital.com

      Contact No- O7961558905O7961558910 

      Office location of NBFC Ombudsman ( West )

      C/o Reserve Bank of India,
      4th Floor, RBI Byculla Office Building,|
      Opp. Mumbai Central Railway Station Byculla,
      Mumbai – 400 008
      STD Code : 022
      Email : crpc@rbi.org.in

      Contact No : 2302 2028 / 2300 1483

      Chattisgarh

      Madhya Pradesh 

      Vidharbha

      Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( West-2 )
      Kapil Bhargava
      Zonal Business Head – West 2

      IndoStar Capital Finance Ltd, 2nd Floor,
      238-A, Shashwat Tower, Zone-1, MP Nagar,
      Opposite DB Mall, Hoshangabad Road,
      Bhopal Madhya Pradesh-462011

      Email : contact@indostarcapital.com

      Contact No- 8305959900

      Office location of NBFC Ombudsman ( West )

      C/o Reserve Bank of India,
      4th Floor, RBI Byculla Office Building,|
      Opp. Mumbai Central Railway Station Byculla,
      Mumbai – 400 008
      STD Code : 022
      Email : crpc@rbi.org.in

      Contact No : 2302 2028 / 2300 1483

      Delhi

      Uttar Pradesh

      Uttarakhand

      Haryana

      Punjab

      Union Territory of
      Chandigarh

      Himachal Pradesh

      Rajasthan

      Jammu and Kashmir

       

      Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( North )
      Naresh Tyagi
      Zonal Business Head – North

      IndoStar Capital Finance Limited, 
      Correnthum Building,
      3rd Floor Tower A (Office No A-2317)
      Sec-62b Noida, Gautam Buddh Nagar,
      Uttar Pradesh – 201301

      Email : contact@indostarcapital.com

      Contact No – 9837602999

      C/o Reserve Bank of India,
      Sansad Marg,
      New Delhi -110001
      STD Code : 011
      Email : crpc@rbi.org.in

      Contact No : 23724856

      West Bengal

      Sikkim

      Odisha

      Assam

      Arunachal Pradesh

      Manipur

      Meghalaya

      Mizoram

      Nagaland

      Tripura

      Bihar

      Jharkhand

      Nodal Officer/ Grievance Redressal Officer & Principal Nodal Officer /Internal Ombudsman ( East )
      Indrajit Das
      Zonal Business Head – East

      Shree Shubh Apartment,
      BB99, Prafulla Kanan,
      VIP Park, Kestopur,
      Kolkata-700101

      Email : contact@indostarcapital.com

      Contact No : 9830775300

      C/o Reserve Bank of India,
      15, Netaji Subhash Road
      Kolkata-700 001
      STD Code : 033
      Contact No : 2231 0217
      Email : crpc@rbi.org.in

      If the resolution provided by the Nodal Officer does not meet your expectation, you can approach our Grievance Redressal Officer & Principal Nodal Officer.
      The details of Grievance Redressal Officer & Principal Nodal Officer are mentioned below:
      Mr. Krishnamoorthy Swaminathan

      Grievance Redressal Officer & Principal Nodal Officer
      IndoStar Capital Finance Ltd, 2nd Floor,
      Sakithyan Annexe Building,
      22 & 23 Venkatanarayana Road, T.Nagar,
      Chennai, Tamil Nadu-600017

      Email : PNO@indostarcapital.com

      Contact No : 044-4004 5818

      If the resolution provided by the Grievance Redressal Officer & Principal Nodal Officer does not meet your expectation, you can approach our Internal Ombudsman Officer.

      The details of Internal Ombudsman Officer are mentioned below:
      Mrs. Pooja Anil Thakur

      Internal Ombudsman Officer

      If the complaint is not resolved within a period of one month from the date of complaint, the customer may also approach the RBI Ombudsman / Regional Office of Department of Supervision – RBI

      The details of RBI Regional Office are mentioned below:
      Officer-in-charge

      Department of Non-Banking Supervision,
      Mumbai Regional Office, 3rd Floor,
      Opp. Mumbai Central Railway Station,
      Byculla, Mumbai – 400 008
      Email : dnbsmro@rbi.org.in

      To know more about the Ombudsman Scheme Click Here

      Address and Area of Operation of RBI Ombudsman Click Here